Privacy policy


Your privacy matters to us so we have put forward this policy to outline how we manage your data. This specifically applies to the online shop of Please read this carefully and if you have any further questions, please get in touch.

Who we are is run by Richmond Agencies (UK) Ltd and we control the data for this website. The data controller is Lucy Collins.

The information we collect

When you purchase an item through the online shop or set up an ongoing account we collect the following data:

  • Billing details; Name, Address, Phone Number and Email address
  • Shipping address
  • Password

The data in an inactive account is kept for 6 months. Data from a completed order is kept for 12 months. The data in failed orders, pending orders and cancelled orders is kept for 7 days. We do not keep any payment details.

What we do with your data

We use your data in account set up and to process the orders to give a good end to end experience. We may also use the data to give you a tailored online experience by suggesting products you may be interested in. We may also wish to contact you to show our latest offers and newest products. We may share contact details with our delivery partner so they can contact you directly in the case of tracking your delivery and for any queries on delivery to the specified delivery address.

Legal basis for processing your data

We use the data you provide to fulfill the contract of the sale on

Where do we store your data?

All data is stored online on our website hosting site, WordPress. It is processed in the UK and as such follows the UK law. At any time you may:

  • access your personal information
  • correction and deletion of your data
  • data portability
  • restriction of processing and objection
  • lodging a complaint with the Information Commissioner’s Office

Please contact us directly if you have any queries or concerns.